Refund policy

1. Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right of withdrawal for eligible distance contracts.

The withdrawal period is generally fourteen (14) days:

• for Products, from the day you or a third party designated by you (other than the carrier) receive the Product; and
• for Services, from the day the Service contract is concluded.

To exercise your right of withdrawal, please notify DAHLEDOHR of your decision by providing a clear statement before the withdrawal period expires.

 

2. Returning Products

If you validly withdraw from a Product purchase, you must return the Product without undue delay and no later than fourteen (14) days after notifying us of your withdrawal.

Unless otherwise required by law, you are responsible for the direct costs of returning Products.

Please note that returns will need to be sent to the following address:

DAHLEDOHR GmbH
Robert-W.-Kempner-Straße 6
Rampe C1.09
14167 Berlin

Due to the size and nature of certain DAHLEDOHR Products, returns may require careful packaging, specialized transport, or insurance. We are available to assist with suitable return arrangements.

Products should be returned with all original accessories, documentation, and packaging where reasonably available.

You may inspect Products as necessary to determine their nature, characteristics, and functionality. Any loss in value caused by handling beyond what is necessary for such inspection may be charged where permitted by law.

3. Exclusions

The statutory right of withdrawal does not apply where excluded by law, including certain:

• Products manufactured according to individual customer specifications;
• clearly personalized Products;
• Made-to-Order or Custom Products meeting the statutory requirements for exclusion; and
• other contracts excluded under applicable consumer protection laws.

Whether a specific Product qualifies for an exclusion depends on its individual characteristics.

4. Damaged or Defective Products

Please inspect your Order upon delivery. If a Product arrives damaged, defective, or incorrect, please contact us promptly at:
support[at]dahledohr.de

We will review the issue and provide an appropriate remedy in accordance with applicable law. Your statutory warranty rights remain unaffected.

5. Refunds

If you validly withdraw from a Contract, DAHLEDOHR will reimburse payments received, including standard outbound delivery costs.

Additional costs resulting from a delivery method chosen by you that exceeds the least expensive standard delivery option are not refundable.

Refunds will be made using the original payment method unless otherwise agreed. We may withhold reimbursement until the returned Products are received or proof of return has been provided, whichever occurs first.

6. Contact

For questions regarding withdrawal, returns, or refunds, please contact:
support[at]dahledohr.de