Terms of service

1. Company Information

DAHLEDOHR GmbH
Kiepenheuerallee 5
14469 Potsdam, Germany
info[at]dahledohr.de

2. Scope of Application

These Terms and Conditions ("Terms") govern all contracts concluded through the DAHLEDOHR online store between DAHLEDOHR GmbH ("DAHLEDOHR," "we," "us," or "our") and the customer ("you" or "your"), regardless of whether you are a consumer, business customer, or merchant.

These Terms apply to the sale of physical products, including made-to-order products, as well as any services offered through our online store, unless expressly stated otherwise.

Any agreements made between you and DAHLEDOHR in connection with a purchase are governed by these Terms, our order confirmation, and any written acceptance or other written agreement expressly issued by us.

The version of these Terms in effect at the time your order is placed shall apply.

We do not accept any terms or conditions proposed by the customer that differ from or supplement these Terms unless we have expressly agreed to them in writing. The inclusion of such terms shall not be deemed accepted, even if we fulfill an order without expressly objecting to them.

Certain products and services offered by DAHLEDOHR may be subject to additional terms that supplement these Terms, including rental agreements, installation projects, commercial design projects, and individually negotiated services.

Such additional terms will be provided to the customer before conclusion of the relevant contract and shall become part of the agreement upon acceptance by the customer.

In the event of conflict between these Terms and specific contractual terms, the specific contractual terms shall prevail for the relevant transaction.

3. Definitions

For purposes of these Terms, the following definitions apply:

Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity, as defined under applicable German law.

Business Customer means any natural or legal person, or any partnership with legal capacity, acting in the exercise of its commercial, business, or independent professional activity when entering into a contract with DAHLEDOHR.

Products means all physical goods offered for sale through our online store, including standard inventory items, made-to-order products, custom products, and accessories.

Made-to-Order Products means Products that are manufactured, assembled, finished, or otherwise produced specifically after an order has been placed. These products may be produced according to standard specifications or customer-provided specifications and are subject to the provisions of Section 7 (Made-to-Order Products).

Pre-Order Products means Products offered for sale before production has commenced or before inventory is available, for delivery at a future date.

Custom Products means Products manufactured or modified to incorporate customer-requested specifications that have been reviewed and accepted by DAHLEDOHR.

Services means any design, consulting, installation, planning, or other non-tangible services offered by DAHLEDOHR through its online store or in connection with the sale of Products.

Order means the customer's legally binding offer to purchase Products or Services submitted through our online store or another sales channel accepted by DAHLEDOHR.

Contract means the legally binding agreement between the customer and DAHLEDOHR that is formed in accordance with these Terms.

Business Day means any day other than a Saturday, Sunday, or public holiday observed in the States of Brandenburg and Berlin, Germany.

Where these Terms distinguish between Consumers and Business Customers, the applicable provisions shall apply only to the relevant customer category. Mandatory consumer protection laws remain unaffected.

4. Formation of Contract

4.1 Product Listings

The presentation of Products and Services in our online store, catalogs, or other marketing materials is for informational purposes only and does not constitute a legally binding offer.

Product descriptions, photographs, renderings, dimensions, and specifications are provided as accurately as reasonably possible. Minor deviations that are customary in trade or result from the use of natural materials, handcrafted production, or technical improvements do not constitute a binding guarantee unless expressly stated otherwise.

We reserve the right to make reasonable technical, structural, or material improvements to Products, provided such changes do not materially affect the Product's intended use or overall quality.

4.2 Placing an Order

By clicking the button labeled "Purchase", "Place Order", or any equivalent checkout button, you submit a legally binding offer to purchase the selected Products and/or Services under these Terms.

You remain bound by your Order for fourteen (14) calendar days following submission unless you validly exercise any applicable statutory right of withdrawal.

4.3 Order Confirmation

After receiving your Order, we will send an automated confirmation by email acknowledging receipt. This acknowledgment confirms only that we have received your Order and does not constitute acceptance of your offer unless it expressly states otherwise.

4.4 Acceptance of the Order

A Contract is formed only when DAHLEDOHR accepts your Order by one of the following means:

sending a written order confirmation or acceptance by email;
commencing production of a Made-to-Order or Custom Product;
allocating inventory or production capacity to your Order;
beginning preparation or performance of an ordered Service; or
shipping the ordered Products.

We reserve the right to reject any Order prior to acceptance without stating a reason, including where Products are unavailable, pricing errors have occurred, payment authorization cannot be obtained, or we reasonably suspect fraud or misuse.

4.5 Availability

All Products and Services are offered subject to availability.

If a Product becomes unavailable before a Contract has been formed, we are not obligated to accept the Order. In such cases, we will notify you as soon as reasonably practicable and promptly refund any payments already received.

If unavailability occurs after a Contract has been formed due to circumstances beyond our reasonable control, the rights and obligations of both parties shall be governed by applicable German law.

4.6 International Orders

We reserve the right to establish minimum order values, shipping restrictions, or additional requirements for international orders. Any applicable minimum order value or restrictions will be displayed during checkout or otherwise communicated before the Contract is concluded.

4.7 Order Changes and Cancellations

Requests to modify or cancel an Order after it has been placed may be accommodated at our sole discretion and only if production, fulfillment, or shipment has not yet commenced.

Once production of a Made-to-Order or Custom Product has begun, changes or cancellations may no longer be possible or may result in additional charges, as set forth in Section 7 (Made-to-Order Products).

5. Prices and Payment

5.1 Prices

Unless otherwise stated, all prices displayed in our online store are quoted in Euros (EUR) and include the applicable German value-added tax (VAT) where required by law.

Shipping charges, customs duties, import taxes, and any other applicable fees are not included in the listed price unless expressly stated otherwise. Any applicable shipping charges will be displayed during checkout before you submit your Order.

For deliveries outside the European Union, additional customs duties, import taxes, brokerage fees, or other charges imposed by local authorities may apply. These charges are the sole responsibility of the customer and are not collected or controlled by DAHLEDOHR.

5.2 Payment Methods

We accept the payment methods made available during the checkout process. Available payment methods may vary depending on your location and the value of your Order.

Payment processing may be handled by third-party payment service providers. By selecting a particular payment method, you also agree to the terms and conditions of the applicable payment provider.

5.3 Payment Due

Unless otherwise agreed in writing, payment is due immediately upon completion of your Order.

For certain Orders – including international shipments, Made-to-Order Products, Custom Products, or Orders presenting an increased credit risk – we reserve the right to require full payment in advance before production, fulfillment, or shipment begins.

Where payment by invoice has been expressly agreed, payment shall be due within ten (10) calendar days of the invoice date unless a different payment period is stated on the invoice.

5.4 Failure to Pay

If payment is declined, reversed, or not received when due, we may suspend production, withhold shipment, suspend the performance of Services, or cancel the affected Order to the extent permitted by law.

Any statutory rights to claim interest for late payment or damages remain unaffected.

5.5 Partial Deliveries

Where we make partial deliveries that are reasonable for the customer, shipping charges will generally be incurred only for the first shipment unless additional partial shipments are requested by the customer or become necessary due to changes requested by the customer.

5.6 Refunds

Refunds will be issued using the same payment method used for the original transaction unless another method has been expressly agreed with the customer.

Where permitted by law, we may withhold reimbursement until the returned Products have been received or until the customer has provided satisfactory proof that the Products have been returned, whichever occurs first.

5.7 Set-Off and Right of Retention

Business Customers may offset claims against amounts owed to DAHLEDOHR only where the counterclaim has been finally adjudicated, is undisputed, or arises from the same Contract.

Any statutory rights of Consumers to assert defenses, set-off, or rights of retention remain unaffected.

A customer may exercise a right of retention only to the extent that the claim arises from the same contractual relationship.

6. Shipping and Delivery

6.1 Delivery Area

We currently ship primarily within the European Union. Shipments to destinations outside the European Union may be available upon request and are subject to our approval. The availability of shipping to certain countries or regions may change without prior notice.

International deliveries may be subject to customs inspections, import procedures, local regulations, and carrier restrictions that are beyond our control.

6.2 Delivery Times

Unless otherwise stated on the relevant product page or agreed in writing, in-stock Products are generally dispatched within approximately five (5) Business Days after the Contract has been concluded and, where applicable, after receipt of full payment.

Estimated delivery times provided on our website or during checkout are estimates only and are not guaranteed unless expressly agreed otherwise in writing.

Delivery times for Made-to-Order Products, Custom Products, and certain Services are governed by the provisions of Section 7 (Made-to-Order Products) or any separately agreed project schedule.

6.3 Delivery Dates

Any delivery date communicated by DAHLEDOHR is an estimate unless expressly designated as a binding delivery date in writing.

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

force majeure events;
shortages of raw materials or components;
delays by suppliers or manufacturers;
transportation disruptions;
customs inspections or import delays;
labor disputes;
governmental actions; or
other unforeseen events that materially affect production or delivery.

In such cases, delivery periods shall be extended by the duration of the relevant disruption.

6.4 Partial Deliveries

We may make partial deliveries where reasonable for the customer.

Each partial delivery may be invoiced separately where legally permissible. Unless otherwise agreed, additional shipping charges will not apply solely because an Order is fulfilled in multiple shipments initiated by DAHLEDOHR.

6.5 Customer Cooperation

Where delivery or performance depends upon information, approvals, measurements, design selections, site access, or other cooperation from the customer, any stated delivery period shall commence only after all required information has been received and any required payment has been made.

Any delay caused by the customer's failure to provide the required information or cooperation shall extend the applicable delivery period accordingly.

The customer is responsible for verifying that Products can be transported to and installed at the intended location, including ensuring sufficient access through doors, stairways, elevators, and other access routes, unless DAHLEDOHR has expressly undertaken a site inspection.

6.6 Transfer of Risk

For Consumers, the risk of accidental loss or accidental deterioration of the Products passes upon delivery of the Products to the customer or to a person designated by the customer who is not the carrier.

For Business Customers, the risk passes upon delivery of the Products to the carrier, freight forwarder, or other person or entity responsible for transportation, unless mandatory statutory provisions provide otherwise.

6.7 Inspection Upon Delivery

Customers should inspect delivered Products promptly upon receipt.

Any visible shipping damage should, where reasonably possible, be noted with the carrier at the time of delivery and reported to DAHLEDOHR without undue delay. Failure to do so does not affect any statutory warranty rights but may assist in processing claims against the carrier.

6.8 Failure to Accept Delivery

If the customer refuses delivery without legal justification or fails to accept delivery after being notified that the Products are ready for shipment or collection, we reserve the right to recover any reasonable storage, transportation, redelivery, or administrative costs incurred as a result.

If acceptance is delayed for reasons attributable to the customer, the risk of accidental loss or deterioration shall pass to the customer at the time the customer is in default of acceptance, to the extent permitted by applicable law.

7. Made-to-Order and Pre-Order Products

7.1 Scope

Certain Products offered by DAHLEDOHR are manufactured, assembled, finished, upholstered, or otherwise produced only after an Order has been accepted. These Products are supplied under the provisions of German law governing contracts for the supply of goods to be manufactured (Werklieferungsvertrag).

Unless expressly stated otherwise, the provisions of this Section apply to all Made-to-Order Products, Pre-Order Products, and, where applicable, Custom Products.

7.2 Pre-Orders

From time to time, DAHLEDOHR may offer Products for pre-order before production has commenced or before inventory is available.

A pre-order reserves the customer's place in the production schedule or allocates inventory from an upcoming production batch. Estimated production and delivery dates provided for pre-order Products are estimates only and do not constitute guaranteed delivery dates.

Unless otherwise stated on the relevant product page, payment for pre-order Products is due at the time the Order is placed. Production, procurement, and fulfillment may begin before the Product is available for shipment.

The estimated production or delivery schedule for pre-order Products may change due to design refinements, manufacturing requirements, supplier delays, transportation issues, regulatory approvals, or other circumstances beyond DAHLEDOHR's reasonable control. We will make reasonable efforts to notify customers of material delays.

Customers may request cancellation of a pre-order before production has commenced. Once production of a pre-order Product has begun or the Product has been allocated specifically to the customer's Order, cancellation rights are governed by Sections 7.8 (Cancellation) and 9 (Right of Withdrawal), including any applicable statutory exceptions for Made-to-Order or Custom Products.

If DAHLEDOHR determines that a pre-order Product cannot be manufactured or supplied, we may cancel the affected Order and will promptly refund any payments received for the unavailable Product.

7.3 Commencement of Production

Production will begin only after all of the following conditions have been satisfied:

the Contract has been formed in accordance with Section 4;
any required advance payment has been received in full;
all customer specifications, measurements, drawings, finish selections, approvals, or other required information have been received; and
any requested design approvals have been confirmed by the customer.

Any delay in providing the required information or approvals will automatically extend the estimated production schedule.

7.4 Review of Custom Requests

Requests for custom colors, materials, finishes, dimensions, or other modifications are subject to review and acceptance by DAHLEDOHR.

DAHLEDOHR reserves the right to decline, modify, or propose alternatives to any requested customization where, in our reasonable judgment, the request:

is inconsistent with the design philosophy or aesthetic standards of the DAHLEDOHR brand;
would compromise the quality, functionality, durability, or safety of the Product;
cannot be manufactured using our standard production methods or approved materials;
is technically impracticable or commercially unreasonable; or
may adversely affect the appearance, performance, or long-term integrity of the Product.

Where appropriate, DAHLEDOHR may propose alternative materials, colors, finishes, dimensions, or other modifications that better align with the intended design and quality standards. No Contract regarding the requested customization is formed until such modifications have been accepted by both parties.

7.5 Estimated Production Lead Time

Unless otherwise stated on the relevant product page or agreed in writing, the estimated production lead time for Made-to-Order Products is six (6) weeks. Shipping and transit time are additional and depend on the delivery destination and carrier.

The production lead time begins only after all requirements set forth in Section 7.2 have been fulfilled.

Any production or delivery dates communicated by DAHLEDOHR are estimates only and are not guaranteed unless expressly confirmed as binding in writing.

7.6 Delays Beyond Our Control

Production schedules may be affected by circumstances beyond our reasonable control, including but not limited to:

shortages of raw materials or components;
delays by suppliers or subcontractors;
transportation or logistics disruptions;
equipment failures;
labor shortages or industrial actions;
force majeure events;
governmental restrictions; or
other unforeseen circumstances that materially affect production.

Where such circumstances occur, the applicable production and delivery periods shall be extended by the duration of the disruption plus a reasonable restart period.

7.7 Handmade and Natural Materials

Many Made-to-Order Products are handcrafted and may incorporate natural materials such as wood, leather, stone, metal, glass, textiles, or other organic materials.

Accordingly, minor variations in color, grain, texture, veining, dimensions, stitching, finish, patina, or other aesthetic characteristics are inherent to the manufacturing process and do not constitute defects.

Likewise, reasonable dimensional tolerances and variations resulting from handcrafted production methods are considered customary within the industry and shall not give rise to warranty claims.

7.8 Customer Specifications

Where the customer provides measurements, drawings, digital files, artwork, specifications, material selections, or other production instructions, the customer is solely responsible for ensuring that such information is complete, accurate, and suitable for the intended purpose.

DAHLEDOHR is entitled to manufacture the Product in accordance with the specifications provided or approved by the customer.

Errors resulting from incorrect, incomplete, or inaccurate customer-provided information shall not constitute defects for which DAHLEDOHR is responsible.

7.9 Design Changes

Requests to modify a Made-to-Order Product after production has commenced are subject to review by DAHLEDOHR and may be accepted where technically feasible and consistent with our design, quality, and manufacturing standards.

Where changes are feasible, we reserve the right to:

revise the purchase price;
charge for additional labor, materials, engineering, or administrative work;
extend the estimated production schedule; and
reject requested changes that are technically impracticable or commercially unreasonable.

7.10 Cancellation

Because Made-to-Order Products are manufactured specifically for each Order, cancellation after production has commenced may not be possible.

Where cancellation is accepted after production has begun, DAHLEDOHR may retain or recover the costs reasonably incurred for materials, labor, engineering, production, storage, administrative expenses, and any other losses resulting from the cancellation, to the extent permitted by applicable law.

Nothing in this Section limits any mandatory statutory rights available to Consumers.

7.11 Right of Withdrawal

Consumers are advised that the statutory right of withdrawal may not apply to contracts for the supply of goods that are:

manufactured according to the consumer's individual specifications;
clearly personalized; or
otherwise excluded from the statutory right of withdrawal under applicable German consumer protection law.

Whether a particular Made-to-Order Product qualifies for this exception depends on its specific characteristics and the degree of customization involved.

7.12 Storage

If a Made-to-Order Product is completed but cannot be delivered because of circumstances attributable to the customer, including delayed acceptance, failure to arrange delivery, or failure to make any remaining payment, DAHLEDOHR may store the Product at the customer's risk and expense after providing reasonable notice.

We reserve the right to charge reasonable storage and handling fees for Products that remain undelivered due to customer delay.

7.13 Transfer of Ownership

Ownership of all Made-to-Order Products remains with DAHLEDOHR until the purchase price and all related charges have been paid in full, without prejudice to the transfer of risk under Section 6.

8. Services

8.1 Scope of Services

DAHLEDOHR may offer additional services through its online store, including but not limited to design services, planning, consulting, customization support, installation, or other project-related services ("Services").

Unless otherwise agreed in a separate written agreement, the provisions of this Section apply to Services offered through the DAHLEDOHR online store.

The specific scope, deliverables, schedule, and fees of each Service are described in the relevant service listing, project proposal, order confirmation, or separate agreement between DAHLEDOHR and the customer.

8.2 Service Listings and Offers

The presentation of Services in our online store does not constitute a legally binding offer but rather an invitation for the customer to submit an offer to purchase the relevant Service.

By submitting an Order for a Service, the customer makes a binding offer to enter into a contract for the requested Service under these Terms.

8.3 Formation of Service Contracts

A Service contract is formed when DAHLEDOHR accepts the customer's Order by:

sending a written order confirmation by email;
confirming the commencement of the Service;
beginning performance of the Service; or
otherwise expressly accepting the customer's offer.

DAHLEDOHR is not obligated to accept every request for Services and may decline an Order before acceptance.

8.4 Customer Cooperation

The successful performance of Services may require the customer's timely cooperation, including the provision of measurements, drawings, photographs, access to premises, approvals, decisions, or other information requested by DAHLEDOHR.

Any deadlines or schedules provided by DAHLEDOHR depend on the customer's timely fulfillment of these obligations.

Delays caused by the customer's failure to provide required information, approvals, access, or cooperation shall extend the applicable performance period accordingly.

8.5 Service Fees and Payment

Service fees are stated in the applicable Service description, quotation, or order confirmation.

Unless otherwise agreed in writing, payment is due according to the payment schedule communicated during the ordering process or specified in the applicable offer.

For larger projects or Services requiring substantial preparation, DAHLEDOHR may require advance payments, milestone payments, or other payment arrangements before commencing or continuing performance.

8.6 Changes to Services

If the customer requests changes, additions, or modifications to the agreed scope of Services after the Contract has been formed, DAHLEDOHR may provide a revised quotation or adjust the schedule and fees accordingly.

Additional work requested by the customer that falls outside the original scope of Services may be charged separately.

8.7 Delivery of Service Results

Where Services include the creation of designs, plans, drawings, concepts, digital files, specifications, or other work products, such materials shall be delivered in the format and manner agreed between the parties.

Unless expressly agreed otherwise, delivery of preliminary concepts, drafts, or proposals does not constitute acceptance of the final deliverable.

8.8 Right of Withdrawal for Services

Consumers have a statutory right of withdrawal from Service contracts unless an applicable statutory exception applies.

If a Consumer requests that DAHLEDOHR begin performing Services before the expiration of the withdrawal period, the Consumer expressly acknowledges that:

DAHLEDOHR may begin performance before the withdrawal period expires; and
if the Consumer later exercises the right of withdrawal, the Consumer may be required to pay a proportionate amount for Services already performed up to the time withdrawal is exercised.

Where a Service has been fully performed before the end of the withdrawal period after the Consumer has expressly requested such performance and acknowledged the loss of the right of withdrawal upon full completion, the right of withdrawal expires as provided by applicable law.

8.9 Availability of Online Systems

DAHLEDOHR strives to maintain reliable access to its online store and digital communication systems. However, uninterrupted availability cannot be guaranteed due to the nature of internet-based services.

DAHLEDOHR shall not be liable for temporary interruptions, delays, or failures of online systems caused by technical issues, maintenance, third-party providers, or circumstances beyond our reasonable control.

9. Right of Withdrawal

9.1 Consumer Right of Withdrawal

If you are a Consumer, you generally have the statutory right to withdraw from contracts concluded through distance communication (such as our online store) in accordance with applicable German consumer protection laws.

The right of withdrawal allows you to cancel a Contract without providing any reason within the applicable withdrawal period.

The withdrawal period is generally:

fourteen (14) days from the day on which you, or a third party designated by you other than the carrier, take physical possession of the Products; or
fourteen (14) days from the date the Contract for Services is concluded.

The right of withdrawal must be exercised by providing DAHLEDOHR with a clear statement informing us of your decision to withdraw from the Contract.

You may contact us using the contact information provided in these Terms. You may use the statutory withdrawal form provided by law, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient that you send your withdrawal notice before the withdrawal period expires.

9.2 Consequences of Withdrawal for Products

If you validly withdraw from a Contract for Products, DAHLEDOHR will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than fourteen (14) days after the day on which we receive your withdrawal notice.

Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us will not be reimbursed.

Refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed with you. No fees will be charged for the refund.

We may withhold reimbursement until:

we have received the returned Products; or
you have provided evidence that you have returned the Products,

whichever occurs first.

You must return or hand over the Products to DAHLEDOHR without undue delay and no later than fourteen (14) days after notifying us of your withdrawal.

The deadline is met if you dispatch the Products before the fourteen (14) day period expires.

You are responsible for the direct cost of returning the Products unless otherwise required by applicable law.

You are responsible for any loss in value of the Products only if such loss results from handling beyond what is necessary to establish the nature, characteristics, and functionality of the Products.

9.3 Consequences of Withdrawal for Services

If you withdraw from a Service contract, DAHLEDOHR will reimburse payments received from you in accordance with applicable law.

If you have expressly requested that DAHLEDOHR begin performing Services before the withdrawal period has expired, and you later exercise your right of withdrawal, you may be required to pay a reasonable amount corresponding to the proportion of Services already performed up to the time you notify us of your withdrawal.

If the Service has been fully performed before the withdrawal period expires, the right of withdrawal may expire where you expressly requested the commencement of performance before the withdrawal period ended and acknowledged the consequences of full performance under applicable law.

9.4 Exclusions from the Right of Withdrawal

The statutory right of withdrawal does not apply to certain Contracts, including in particular:

a) Contracts for the supply of Products that are manufactured according to the Consumer's individual specifications or are clearly personalized, including certain Made-to-Order Products and Custom Products;

b) Contracts for the supply of sealed audio or video recordings or sealed software where the seal has been removed after delivery; and

c) Other Contracts excluded from the statutory right of withdrawal under applicable German consumer protection laws.

The exclusion of the right of withdrawal for Made-to-Order or Custom Products applies only where the statutory requirements for such exclusion are met.

9.5 Withdrawal Notice

To exercise your right of withdrawal, please provide a clear statement containing:

your name;
your address;
your order reference (if available);
a statement that you wish to withdraw from the Contract; and
the date of your withdrawal request.

You may send your withdrawal request using the contact details provided in these Terms.

10. Warranty and Defects

10.1 Statutory Warranty Rights

DAHLEDOHR is liable for defects in Products and Services in accordance with applicable statutory provisions, including the provisions of the German Civil Code (BGB).

If a Product has a material defect or legal defect, Consumers are entitled to the statutory remedies available under German law, including repair, replacement, price reduction, or withdrawal from the Contract where the applicable legal requirements are met.

For Business Customers, statutory warranty rights apply subject to the applicable provisions of German commercial law.

The statutory limitation period for claims based on defects is generally two (2) years from delivery of the Product, unless a different period applies under mandatory law or a separate written agreement.

10.2 Inspection and Notification of Defects

Customers should inspect Products promptly after delivery and notify DAHLEDOHR of any apparent defects within a reasonable period.

For Business Customers, the statutory obligations to inspect delivered goods and notify defects under applicable commercial law remain unaffected.

Failure to inspect or notify defects shall not affect the statutory rights of Consumers.

10.3 Natural Materials and Handcrafted Characteristics

Many DAHLEDOHR Products are individually manufactured and may include natural or handcrafted materials with unique characteristics. Variations in appearance and handcrafted finishing details are inherent characteristics of these materials and manufacturing processes. Natural materials may change over time through exposure to light, humidity, temperature, and normal use.

Such variations and natural aging are not defects and do not constitute a failure to conform to the Contract, provided that the Product remains suitable for its intended use and corresponds to the agreed and presented specifications.

Customers acknowledge that handcrafted and natural-material Products may differ slightly from photographs, samples, or display pieces. Such differences are part of the individual character and authenticity of the Product.

10.4 Product Care and Maintenance

Customers are responsible for following any care, maintenance, installation, and usage instructions provided with the Product or made available by DAHLEDOHR.

Damage caused by improper use, incorrect installation, inadequate maintenance, exposure to unsuitable environmental conditions, or failure to follow care instructions is not covered by warranty.

This includes, in particular, damage caused by excessive moisture, unsuitable cleaning products, extreme temperature fluctuations, extended direct sunlight exposure, or improper handling.

10.5 Additional Manufacturer or Seller Guarantees

Any additional guarantees expressly provided by DAHLEDOHR are separate from statutory warranty rights.

The scope and conditions of such guarantees are determined solely by the applicable guarantee terms provided with the Product or otherwise communicated to the customer.

Statutory rights in relation to defects remain unaffected by any additional guarantee.

11. Retention of Title

11.1 Retention of Ownership

All Products delivered by DAHLEDOHR remain the property of DAHLEDOHR until the purchase price and all other amounts due under the Contract have been paid in full.

Until full payment has been received, the customer may not sell, transfer, pledge, assign as security, or otherwise dispose of the Products without DAHLEDOHR's prior written consent, unless such action is permitted by mandatory law.

11.2 Products Subject to Retention of Title

If Products subject to retention of title are combined, processed, or incorporated into another item before full payment has been received, DAHLEDOHR shall retain the rights provided by applicable law with respect to such Products.

For Business Customers, any resale, processing, or combination of Products subject to retention of title shall be subject to the applicable statutory provisions governing extended retention of title (verlängerter Eigentumsvorbehalt).

11.3 Customer Obligations

The customer shall treat Products subject to retention of title with reasonable care until ownership has transferred.

The customer shall promptly notify DAHLEDOHR of any third-party claims, seizures, damage, destruction, or other events affecting Products that remain subject to retention of title.

11.4 Transfer of Ownership After Payment

Ownership of the Products transfers to the customer automatically once DAHLEDOHR has received full payment of all amounts owed under the Contract.

Mandatory statutory rights of Consumers remain unaffected.

12. Intellectual Property

12.1 Ownership of Content

All content published in the DAHLEDOHR online store, including but not limited to photographs, product images, videos, graphics, designs, text, descriptions, drawings, layouts, logos, and other materials, is protected by copyright and other intellectual property laws.

DAHLEDOHR or its licensors retain all rights, title, and interest in and to such content.

12.2 Permitted Use

The content made available through our online store may only be used for the purpose of viewing, evaluating, and purchasing DAHLEDOHR Products and Services.

Any other use, including copying, reproducing, modifying, distributing, publishing, displaying, or commercially exploiting such content, requires the prior written consent of DAHLEDOHR.

The purchase of a Product does not grant the customer any trademark, trade dress, design, or other branding rights.

12.3 Customer-Provided Materials

Where customers provide DAHLEDOHR with designs, drawings, images, specifications, files, or other materials for the purpose of creating Made-to-Order Products, Custom Products, or Services, the customer represents that they have the necessary rights and permissions to provide and use such materials.

The customer remains responsible for ensuring that customer-provided materials do not infringe the intellectual property rights, privacy rights, or other rights of third parties.

The customer shall indemnify and hold DAHLEDOHR harmless against reasonable third-party claims arising from the customer's breach of this warranty, unless the customer is not responsible for the infringement.

12.4 Rights in Custom Designs and Developments

Unless expressly agreed otherwise in writing, all design concepts, sketches, drawings, prototypes, technical solutions, documentation, CAD files, and other preliminary work remain the intellectual property of DAHLEDOHR, regardless of whether a Product is ultimately manufactured or delivered.

The purchase of a Product or Service does not automatically transfer intellectual property rights unless such transfer is expressly agreed in writing.

12.5 Design Concepts and Exclusivity

Unless expressly agreed otherwise in writing, all concepts, design ideas, sketches, drawings, renderings, prototypes, technical solutions, construction details, and other creative work developed by DAHLEDOHR remain non-exclusive.

The development, presentation, or delivery of such materials does not grant the customer exclusive rights to the underlying design concepts, creative ideas, methods, or aesthetic principles.

DAHLEDOHR reserves the right to incorporate, adapt, further develop, or reuse general design concepts, technical solutions, construction methods, and creative ideas developed during the course of a project for other customers or future projects, provided that no Confidential Information of the customer is disclosed and no customer-specific or proprietary designs are reproduced contrary to a separate written agreement, regardless of whether a Product is ultimately manufactured or delivered.

Exclusive rights, exclusivity periods, or restrictions on DAHLEDOHR's future use of any design or concept must be expressly agreed in writing and may be subject to additional fees.

13. Confidentiality and Publicity

13.1 Confidential Information

Each party agrees to treat as confidential all non-public commercial, technical, financial, and project-related information disclosed by the other party in connection with a Contract, including but not limited to designs, drawings, specifications, pricing, quotations, business strategies, manufacturing processes, and project documentation.

Confidential information shall not be disclosed to third parties except where necessary for the performance of the Contract, where disclosure is required by law, or where the information has become publicly available through no fault of the receiving party.

13.2 Customer Privacy

DAHLEDOHR respects the privacy of its customers and will not publicly identify customers or disclose confidential project details without prior consent, except where required by law or necessary for the performance of the Contract.

13.3 Portfolio and Marketing

Unless otherwise agreed in writing, DAHLEDOHR may photograph completed Products, completed installations, or completed projects and use such photographs or other visual representations for portfolio, editorial, exhibition, marketing, or promotional purposes.

Where reasonably practicable, personally identifiable information, confidential information, and sensitive project details will not be disclosed without the customer's prior consent.

If the customer requires complete confidentiality regarding a project, such confidentiality must be agreed upon in writing before work commences.

14. Limitation of Liability

14.1 General Liability

DAHLEDOHR shall be liable for damages and reimbursement of expenses in accordance with applicable statutory provisions where such liability arises from:

intent (Vorsatz);
gross negligence (grobe Fahrlässigkeit);
injury to life, body, or health;
mandatory liability under the German Product Liability Act (Produkthaftungsgesetz); or
other mandatory statutory liability obligations.

14.2 Limited Liability for Ordinary Negligence

In cases of ordinary negligence, DAHLEDOHR shall only be liable for breaches of contractual obligations whose fulfillment is essential for the proper performance of the Contract and upon which the customer may reasonably rely (cardinal obligations / Kardinalpflichten).

In such cases, liability shall be limited to damages that are foreseeable and typical for the type of Contract at the time the Contract was concluded.

14.3 Exclusion of Further Liability

To the extent permitted by applicable law, DAHLEDOHR shall not be liable for indirect damages, consequential damages, lost profits, loss of business opportunities, or other remote damages arising from ordinary negligence.

This limitation does not apply where mandatory statutory liability provisions require otherwise.

14.4 Product Use and Installation

DAHLEDOHR shall not be liable for damages resulting from:

use contrary to the Product documentation or intended purpose;
incorrect installation by the customer or third parties;
modifications or alterations not approved by DAHLEDOHR, or;
failure to follow care, maintenance, or safety instructions.

Where installation services are separately agreed, liability for installation-related matters shall be determined according to the scope of the agreed Services.

14.5 Online Availability

DAHLEDOHR does not guarantee that the online store, ordering system, or digital communication services will be continuously available, error-free, or uninterrupted.

Temporary interruptions, delays, or failures caused by technical issues, maintenance, third-party service providers, internet infrastructure, or circumstances beyond DAHLEDOHR's reasonable control do not constitute a breach of contract.

15. Governing Law and Dispute Resolution

15.1 Applicable Law

These Terms and all contractual relationships between DAHLEDOHR and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a Consumer and has their habitual residence in another country, this choice of law shall apply only to the extent that it does not deprive the customer of the protection afforded by mandatory provisions of the law of that country.

15.2 Place of Jurisdiction

If the customer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or relating to the contractual relationship shall be the registered office of DAHLEDOHR in Potsdam, Germany, to the extent permitted by law.

If the customer does not have a general place of jurisdiction in Germany or the European Union, or if the customer's place of residence or habitual residence is unknown at the time legal proceedings are initiated, the courts with jurisdiction at the registered office of DAHLEDOHR shall have jurisdiction.

For Consumers, statutory rules regarding jurisdiction remain unaffected.

15.3 Online Dispute Resolution

The European Online Dispute Resolution (ODR) platform has been discontinued. Consumers may contact recognized consumer dispute resolution bodies where available under applicable law.

DAHLEDOHR is willing to participate in dispute resolution proceedings before a consumer arbitration body where required or voluntarily agreed.

The competent consumer dispute resolution body is:

Universal Arbitration Board of the Centre for Conciliation
(Universalschlichtungsstelle des Zentrums für Schlichtung e.V.)

Straßburger Straße 8
77694 Kehl am Rhein
Germany

Participation in dispute resolution proceedings remains subject to the applicable legal requirements and circumstances of each individual case.

16. Miscellaneous and Final Provisions

16.1 Severability

If any provision of these Terms is or becomes invalid, unenforceable, or contrary to applicable law, the validity of the remaining provisions shall remain unaffected.

The invalid or unenforceable provision shall be replaced, where legally permissible, by a valid provision that most closely reflects the intended economic purpose of the original provision.

The same applies to any contractual omissions or gaps.

16.2 Written Form and Amendments

Any amendments, supplements, or additional agreements relating to a Contract must be made in writing unless mandatory law requires another form.

Individual agreements between DAHLEDOHR and the customer shall take precedence over these Terms.

16.3 Project Agreements

Where DAHLEDOHR and the customer enter into a separate written agreement governing a particular Product, Service, project, rental, installation, or other transaction, that agreement shall prevail over these Terms to the extent of any inconsistency. These Terms shall otherwise continue to apply unless expressly excluded.

16.4 Assignment

The customer may not assign, transfer, or otherwise dispose of rights or obligations arising from a Contract without the prior written consent of DAHLEDOHR, unless such transfer is permitted by mandatory law.

DAHLEDOHR may assign claims arising from the contractual relationship to third parties, provided that the customer's mandatory rights remain unaffected.

16.5 Storage of Contract Information

The Contract text, including the Order details and the applicable version of these Terms, will be stored by DAHLEDOHR after completion of the ordering process.

The customer will receive the relevant Contract information, including these Terms, in text form (for example, by email) after the Contract has been concluded.

Where technically available, customers may request a copy of their Contract information from DAHLEDOHR.

16.6 Contract Language

The contractual language for all Contracts concluded through the DAHLEDOHR online store is English.

Our website may be translated using third-party browser or translation tools for the customer's convenience. Such translations are provided solely by those third parties and are not controlled, verified, or endorsed by DAHLEDOHR.

In the event of any discrepancy between a translated version of the website or these Terms and the English version, the English version shall prevail to the extent permitted by applicable law.

16.7 Data Protection

Information regarding the collection, processing, and use of personal data can be found in DAHLEDOHR's Privacy Policy, which is available separately on our website.

16.8 Effective Version of Terms

The version of these Terms applicable to a Contract is the version published and available at the time the customer submits their Order.

DAHLEDOHR reserves the right to update these Terms for future Contracts. Changes will not affect existing Contracts unless required by law or expressly agreed with the customer.

Certain transactions, including equipment rentals, commercial projects, installations, and other specialized engagements, may be subject to additional terms or separate agreements. In such cases, those additional terms or agreements shall apply in addition to or instead of these Terms to the extent expressly agreed.

End of Terms and Conditions